Patient Experiences Management
Elevated patient access services propelling your care excellence mission
In today’s dynamic healthcare landscape, where patients seek transparent and elevated experiences, delivering seamless patient access and experiences is a big challenge. From the initial call to the speed of care, cost transparency, ease of payments, and post-care communications, every interaction is a crucial opportunity to provide an unparalleled experience.
At Ascent, we empower providers to meet these challenges head-on. Through our purpose-driven technology solutions, we streamline processes, enhance transparency, with fast and effective communications. Leveraging cutting-edge digital solutions and a deep understanding of processes, we elevate the overall patient experience, making healthcare encounters more transparent, convenient, and compassionate.
Results our clients have achieved
with elevated patient access services
In collection rate in < 12 months
In appointments reschedule
In patient-intake process efficiency
In prior authorizations processing
Procedure authorizations
processed annually
Results delivered through patient access services
In collection rate in < 12 months
In appointments reschedule
In patient-intake process efficiency
In prior authorizations processing
18 Million+
Procedure authorizations
processed annually
How we elevate patient access services across the care journey
Digital solutions for
unmatched efficiency
Transforming conventional patient processes, we infuse smart automation at every step. Our digital solutions, coupled with deep process expertise, make technology an invaluable ally in delivering exceptional patient experiences. We infuse our purpose-driven digital solutions throughout the care journey.
Swift authorizations
and seamless billing
We simplify complex billing processes and offer patients seamless and transparent billing and payment options, reducing stress and improving overall satisfaction. Through our ARMS platform, we expedite eligibility and benefits verification, providing patients with quick clarity on coverage, reducing uncertainties, and minimizing waiting periods.
Transparent and FastCare
cost estimates
Continuous innovation
for future-ready care
From the initial touchpoint through eligibility, care, billing, and post-care follow-ups, our optimized communication processes ensure patients feel engaged, informed, and supported. Our digital platform is seamlessly integrated to enhance every aspect of the healthcare journey.
Data-driven insights
Unleashing the power of data, we provide insights into your patient preferences, behaviors, and satisfaction levels. This enables continuous improvement and the implementation of personalized care strategies, ensuring each patient receives tailored and effective healthcare.
Communication excellence
From the initial touchpoint through eligibility, care, billing, and post-care follow-ups, our optimized communication processes ensure patients feel engaged, informed, and supported. Our digital platform is seamlessly integrated to enhance every aspect of the healthcare journey.
WHAT WE DO
Reducing friction in exceptional patient access services
Ai-driven patient
intake management
Our AI-driven patient intake management ensures a smooth, convenient and efficient patient appointment process, reducing reschedule rates and enhancing accuracy and overall satisfaction.
Patient profile capture
& management
We employ advanced technology solutions coupled with AI-enabled processes to capture and manage comprehensive patient profiles, ensuring a personalized and efficient healthcare experience.
Scheduling & appointment
management
Leveraging deep process know-how, Ascent enhances scheduling and appointment processes, optimizing resource allocation and reducing wait times for an elevated patient experience.
Eligibility & benefits
verification
Cost estimate
transparency
Ascent utilizes advanced technology to provide transparent and accurate cost estimates, empowering patients with the financial insights needed to make informed healthcare decisions.
Fast prior
authorizations
Through AI-enabled solutions, Ascent expedites prior authorizations, reducing administrative burdens and facilitating quicker access to necessary healthcare services.
Ease of billing &
payments
With a focus on seamless financial interactions, Ascent simplifies billing and payment processes, ensuring a user-friendly experience for patients while optimizing revenue cycle management for providers.
Patient query &
communications
Our patient experience offering includes robust communication solutions, allowing for efficient query handling and proactive patient communication, fostering engagement and satisfaction throughout the care journey.
“They have the people, they have understanding and they have outcomes. Working with Ascent is like my organization and not like working with a partner - I have taken them as my own and they have received me as theirs.”
Taxas-based Infusion Inc.
Client Results
Elevating financial health for Texas-based inpatient rehabilitation hospital with the lowest Days Sales Outstanding (DSO)
Rehabilitation Case Study Elevating financial health for Texas-based inpatient rehabilitation hospital with the lowest Days Sales Outstanding (DSO)Goal - Redefine rehabilitation care 50% increase in facilities across 11 locationsAboutEmbarking on a mission to redefine...
Digital revitalization of RCM for the largest ambulatory infusion provider delivers a $28 Million revenue surge
Infusion Services Case StudyDigital revitalization of RCM for the largest ambulatory infusion provider delivers a $28 Million revenue surgeAboutIn the dynamic landscape of healthcare, a leading southwestern private equity-funded organization dedicated to outpatient...
Ready to elevate patient access services?
Let’s show you how Ascent’s tech-infused patient-centricity can help